Terms & Conditions

---

1. Booking & Modifications

• Bookings must be made via our website, email, or WhatsApp.
  
• Changes (timing, vehicle type, pickup/drop location) are allowed up to 6 hours before the scheduled start time for Airport Transfers and Hourly Rental. For outstation trips at least 3 days prior.
  
• Modification fee: ₹0 (first change); subsequent changes: ₹100/change.
  
• Fare differences (if any) will be adjusted in the final invoice.
  

---

2. Cancellations & No‑Show Policy

No-show is defined as the customer not being available at the pickup location for 30 minutes beyond scheduled time.

• In case of a flight/train delay, please inform us in advance to avoid being marked as a no-show.

• Cancellation Policy for Airport Transfers and Hourly Rentals

Cancellation Time	Refund Policy
More than 24 hours before ride	Full refund
6–24 hours before ride	50% refund
Less than 4 hours or No-show	No refund

• Cancellation Policy for Outstation Trips

Cancellation Time	Refund Policy
72 hours before ride	Full refund
48–72 hours before ride	60% refund
48 – 24  hours Within 24 hours	20% refund No refund

---

3. Komyut Extra Car Rental Usage Rates (Example)

Rental Type For Honda City	Rate For Honda City
4 Hr / 40 Km	₹1,700
8 Hr / 80 Km	₹2,600
Extra Hour	₹210
Extra Kilometer	₹18
Outstation (Per Km)	₹18 (Min 300 km/day)

Scenario	Actual Usage	Excess Usage	Extra Charges	Total Extra Payable
Case 1	7 Hr / 65 Km	2 Extra Hrs, 0 Extra Km	₹210 × 2	₹420
Case 2	7 Hr / 65 Km	2 Extra Hrs, 15 Extra Km	(₹210 × 2) + (₹18 × 15) = ₹420 + ₹270	₹690

---

4. Calendar Day Policy (Outstation Trips)

Outstation trips are billed based on calendar days, with a minimum daily usage of 250 or 300 kilometers per day (depending on the vehicle category).

• A calendar day is defined as 12:00 AM to 11:59 PM.
  
• Usage of the vehicle beyond 11:59 PM will be considered as an additional day and charged accordingly (i.e., additional 250/300 km minimum billing).
  

---

5. Driver Allowance For Outstation Trips

For rentals covering a full calendar day (i.e., 12:00 AM to 11:59 PM), the following driver allowance  charges will apply:

• Day Allowance: Mandatory for travel between 6:00 AM and 10:00 PM.
  
• Early Morning Allowance: Applicable for usage between 12:00 AM and 6:00 AM, only if the driver is operating the vehicle during this time.
  
• Late Night Allowance: Applicable for usage between 10:00 PM and 12:00 AM, only if the driver is operating the vehicle during this time.

---

6. Refund Processing

• Refunds will be processed within 15 working days to the original payment method.
  
• For bookings made through travel agents, their refund timelines apply.
  

---

7. Waiting Time Policy

• Airport pickups: 1 Hour free waiting from flight landing time.
  
• All other pickups: 20 minutes free.
  
• Extra waiting will be charged at ₹100 per 15 minutes or as per vehicle class.
  

---

8. Inclusions & Extra Usage Charges

• Packages include specified distance and duration.
  
• Extra KMs and extra hours will be charged as per the rate card shared at the time of booking.
  
• Parking, tolls, state permits, and intercity taxes are charged at actuals and must be reimbursed to the driver.
  

---

9. Vehicle Condition & Cleanliness

• All vehicles are provided clean and sanitized.
  
• Smoking, eating, or carrying pets inside the car is not permitted unless explicitly approved.
  
• Excessive soiling or damage will attract a cleaning or repair fee, billed based on actuals.
  

---

10. Vehicle Availability & Replacements

• If your booked vehicle is unavailable due to unavoidable reasons, Komyut will provide an equal or upgraded category vehicle at no extra cost.
  
• In case of a downgrade, the price difference will be refunded.
  
• If you choose to cancel due to unavailability, you will receive a full refund.
  

---

11. Driver Conduct & Responsibility

• All drivers are professionally trained and verified.
  
• Customers are requested to treat chauffeurs with respect. Misconduct by either party may result in ride cancellation.
  
• Any breach of rules (e.g. carrying banned substances, unsafe behavior) may result in ride termination.
  

---

12. Insurance & Liability

• Komyut vehicles are covered under comprehensive commercial insurance, including third-party liability.
  
• Komyut is not liable for delays due to traffic, weather, strikes, or events outside our control.
  

---

13. Customer Data & Privacy

• Your data (name, contact info, booking history) is used solely for providing and improving services.
  
• We do not share your data with third parties except for operational purposes (e.g. assigning your ride to a driver/vendor).
  
• By booking with Komyut, you agree to our data use and ride terms.